💼 Claims & Refunds – Astrodealz

At astrodealz.com, we stand behind the quality of our products and service. If something isn’t right with your order, we’re here to make it right—quickly, fairly, and with minimal hassle.

🛠 Types of Claims We Handle

📦 Damaged Items

Received a damaged product? Please contact us immediately at [email protected] with:

  • Your order number

  • Clear photos of the damaged item and packaging

  • A brief description of the issue

🔄 Wrong Item Received

If you received the wrong item, email us within 48 hours of delivery:

  • Your order number

  • Photos of the received item

  • What you ordered vs. received

🚚 Missing Items

If something’s missing from your order, contact us within 7 days:

  • Your order number

  • List of missing items

  • Photo of received items (if partial delivery)

⚠️ Defective Products

If your item has a manufacturing defect, contact us within 14 days:

  • Your order number

  • Clear photos or video showing the issue

  • Description of the defect

📩 Claim Process

Step 1: Contact us at [email protected] with all relevant details and supporting images or videos.
Step 2: Our team will review your claim within 2 business days.
Step 3: We’ll respond with a resolution, which may include:

  • ✅ Full refund

  • 🔁 Replacement item

  • 💸 Partial refund

  • 🎟 Store credit

💰 Refund Policy

✅ Eligible Refund Scenarios

  • Damaged or defective items

  • Incorrect items shipped

  • Order canceled before shipping

  • Authorized returns under our Return Policy

⏱ Refund Processing

  • Refunds issued within 5–7 business days after approval

  • Returned to the original payment method

  • Bank processing may take 3–10 additional business days

💵 Refund Amounts

  • Full refunds for damaged, defective, or incorrect items

  • Shipping refunded if the issue was our error

  • We cover return shipping costs in applicable cases

📋 What We Need From You

To process your claim efficiently, provide:

  • Your order number

  • Clear images of the issue

  • A short description of the problem

  • Your contact information

🤝 Our Commitment to You

We will:

  • Respond within 2 business days

  • Share tracking for any replacements

  • Keep you informed throughout the process

  • Resolve your issue fairly and promptly

🚨 Special Situations

📦 Shipping Damage

If your package looks damaged:

  • Take photos before opening

  • Document visible damage

  • Contact us right away

📬 Lost Packages

If marked “delivered” but not received:

  • Check with neighbors or building staff

  • Contact the shipping carrier

  • If unresolved after 48 hours, email us

📞 Contact for Claims

Email: [email protected]

📌 Important Notes

  • Submit claims within the listed timeframes

  • All claims require supporting documentation

  • We may request additional information

  • Fraudulent claims will be denied

  • This policy does not affect your statutory rights