Complaints and Refunds – astrodealz

We aim to ensure every customer is satisfied with their experience at astrodealz.com. If you encounter any issue with a product or delivery, please follow the steps below.

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1. Submitting a Complaint

If you have a complaint regarding a product or delivery:

• Contact us at [email protected]

• Include your Order Number, a clear description of the issue, and if possible, photos of the item received

• Our team will respond within 2–4 business days

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2. Refund Eligibility

You may request a refund if:

• The product is damaged, incorrect, or not as described

• The complaint is submitted within 30 days of delivery

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3. Return Requirement for Refunds

To process a refund:

• The product must be returned to our warehouse at the provided address

• Items must be unused, in original packaging, and include all accessories and documentation

Refunds will be issued only after:

• The returned product is received

• It has passed our inspection process