⭐ Frequently Asked Questions (FAQ)

Find quick answers to your most common questions about shopping at Astrodealz.
Can’t find what you need? Email us at [email protected]

🛒 Ordering & Payment

How do I place an order?

  1. Browse products and add to cart

  2. Click the cart icon to review your items

  3. Proceed to checkout and enter your shipping info

  4. Choose a payment method and place your order

  5. Receive a confirmation email

What payment methods do you accept?

  • Cards: Visa, Mastercard, American Express, Maestro

  • Wallets: PayPal, Apple Pay, Google Pay

  • Bank Transfers: SEPA & international

  • Cash on Delivery (COD): Available in select areas (€5 fee)

  • Buy Now, Pay Later: Klarna, Afterpay, PayPal Pay in 4

Is online payment secure?

Yes. We use:

  • 256-bit SSL encryption

  • PCI DSS-compliant processors

  • Secure gateways & fraud protection systems

Can I modify or cancel my order?

  • Before shipping: Email us ASAP with your order number

  • After shipping: No modifications allowed. Use our Return Policy

Why was my payment declined?

Common reasons include:

  • Incorrect card info or expired card

  • Insufficient funds

  • Bank security restrictions
    Try another method or contact your bank.

🚚 Shipping & Delivery

How long does delivery take?

  • Processing: 1–3 business days

  • Domestic Shipping: 3–7 business days

  • International Shipping: 7–21 business days

  • Express: 1–3 business days (if available)

How can I track my order?

You’ll receive a shipping email with:

  • Tracking number

  • Shipping carrier info

  • Direct tracking link
    You can also track via your account dashboard.

Do you ship internationally?

Yes, we ship worldwide.
Note: Customs duties and taxes may apply based on your location.

What if I’m not home during delivery?

Carriers may:

  • Leave a notice

  • Attempt delivery 2–3 times

  • Leave the package at a pickup location

  • Offer rescheduling options

My order shows as delivered, but I didn’t receive it.

  • Check around your address

  • Ask neighbors or your building manager

  • Contact the carrier

  • Still missing? Email us within 48 hours at [email protected]

🔄 Returns & Exchanges

Can I return my order?

Yes, within 30 days of delivery. Items must be:

  • Unused and in original condition

  • With all tags and packaging

  • Free from damage or wear

How do I return an item?

  1. Email [email protected] with your order number & reason

  2. We’ll reply with return authorization & instructions

  3. Ship the item to:

MANY LEADS SRL
Via Pantanelle 16, 59100 Prato (PO), Italy

Who pays return shipping?

  • Our error (damaged/wrong item): We pay

  • Customer return: You pay return costs

  • COD orders: Refund minus return shipping

When will I receive my refund?

  • Processing: 5–7 business days after we receive the return

  • Bank Refund Time: 3–10 business days

  • Refund Method: Same as your original payment

Can I exchange items?

We do not offer direct exchanges.
Please return the item and place a new order.

📦 Products & Inventory

Are product images accurate?

Yes, but slight variations in color or size may occur due to:

  • Screen settings

  • Lighting during photography
    Refer to product descriptions for the most accurate info.

Do you restock out-of-stock items?

Sometimes.
You can:

  • Sign up for restock alerts

  • Contact us about specific items

Are your products authentic?

Yes. We source directly from manufacturers and authorized distributors.

Do you offer bulk or wholesale discounts?

Yes.
For large or business orders, email [email protected] with your requirements.

👤 Account & Technical Support

Do I need an account to order?

No, but having an account lets you:

  • Track orders

  • Save favorites

  • View past purchases

  • Access member-only deals

I forgot my password. What now?

  1. Go to the login page

  2. Click “Forgot Password”

  3. Enter your email

  4. Check your inbox for reset instructions

How do I update my account info?

Log in and go to Account Settings to update:

  • Shipping addresses

  • Payment methods

  • Personal info

  • Preferences

I can’t access the website. Help!

Try:

  • Clearing browser cache

  • Switching browsers

  • Disabling ad blockers

  • Checking your internet
    Still stuck? Email us at [email protected]

📞 Customer Service

How can I contact support?

  • Email: [email protected]

  • Hours: Monday–Friday, 9:00 AM – 6:00 PM (Italian Time)
    We aim to reply within 24–48 hours.

What info should I include when contacting support?

  • Order number (if applicable)

  • Issue description

  • Any relevant photos

  • Your contact details

Do you offer phone support?

Not currently. We provide faster and more accurate support via email.

📃 Policies & Legal

Do you have a physical store?

No. We are an online-only retailer.

Are you GDPR compliant?

Yes.
We adhere to GDPR regulations. See our Privacy Policy for full details.

💸 Promotions & Discounts

How do I apply a promo code?

  1. Add items to cart

  2. Proceed to checkout

  3. Enter the code in the “Discount Code” field

  4. Click Apply

Can I use more than one promo code?

Only one promo code per order unless specified otherwise.

Why isn’t my promo code working?

  • Code is misspelled or expired

  • Doesn’t meet minimum purchase requirements

  • Product or region exclusions apply

How do I get discount offers?

Sign up for our newsletter at the bottom of the site to receive:

  • Exclusive offers

  • Launch alerts

  • Sales notifications

  • VIP-only deals