🔄 Return & Refund Policy – Astrodealz

Last Updated: May 2, 2026

At Astrodealz, customer satisfaction is important to us. This policy outlines the conditions under which returns and refunds are accepted.

1. Eligibility for Returns

You may request a return or refund if:

  • The product received is damaged, defective, or incorrect

  • The item does not match the product description

  • The request is made within 7 days of delivery

  • The product is unused, unwashed, and in original packaging

2. Non-Returnable Items

Returns or refunds will not be accepted if:

  • The product has been used or altered

  • The request is submitted after 7 days of delivery

  • Damage is caused due to customer misuse

  • The item is marked as Final Sale / Non-Returnable

3. Return Process

To initiate a return:

  1. Contact us at [email protected]

  2. Provide your order number

  3. Share clear photos or videos showing the issue

Our support team will review your request and respond within 2–5 business days.

4. Refund Process

  • Once approved, refunds are processed within 7–10 business days

  • Refunds are credited to the original payment method

  • Shipping charges are non-refundable, unless the return is due to our error

5. Replacement Option

In some cases, we may offer a replacement instead of a refund, depending on product availability.

6. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  • Check with your bank or payment provider

  • Contact our support team for assistance

7. Contact Us

For any return or refund-related questions:

📧 Email: [email protected]