📜 Terms & Conditions

1. Acceptance of Terms

By accessing and using astrodealz.com, you agree to comply with these Terms and Conditions. If you do not agree, you must not use our services.

2. Definitions

  • “You”, “Your” – refers to the website visitor or customer

  • “Website” – refers to astrodealz.com

  • “Services” – all products, content, and services on the website

  • “Order” – a confirmed purchase made on the website

3. Use of Website

Permitted:

  • Browse and purchase products

  • Manage your account

  • Contact support

  • Use for lawful personal or business reasons

Prohibited:

  • Illegal or unauthorized use

  • Upload malware or harmful content

  • Tamper with website functionality

  • Scrape data using bots or automation

  • Violate any law or regulation

4. Account Registration

  • Provide accurate, complete details

  • You’re responsible for account security

  • One account per person or business

  • Must be 18+ to register

5. Products and Services

  • We aim to show accurate product info

  • Specs and colors may vary slightly

  • Availability may change without notice

  • We reserve the right to discontinue items

Pricing:

  • All prices in EUR (€)

  • VAT included (where applicable)

  • International customers may incur duties

  • Prices may change anytime

6. Orders and Payment

Orders:

  • Subject to acceptance and stock

  • Order confirmation doesn’t guarantee availability

  • Contract is valid when shipment is confirmed

Payments:

  • Full payment due at order

  • We accept multiple payment methods

  • Cash on delivery available (if eligible)

  • Failed payments = canceled order

Order Changes:

  • Can be requested before shipping

  • Email: [email protected]

  • Changes depend on product and availability

  • Additional fees may apply

7. Shipping & Delivery

  • Processing: 1–3 business days

  • Delivery times vary by region

  • Costs shown at checkout

  • Tracking and insurance when available

International Orders:

  • Customer responsible for customs, duties

  • Delays may occur due to customs

  • Some products may be restricted in certain countries

8. Returns & Refunds

  • Returns accepted within 30 days

  • Items must be unused and in original condition

  • Return shipping is paid by customer

Refunds:

  • Issued within 5–7 business days of return receipt

  • Sent to original payment method

  • COD refunds via bank transfer

  • Shipping fees non-refundable (unless our fault)

9. Warranty & Liability

Warranties:

  • Product warranty via manufacturer, if applicable

  • We help facilitate claims but are not liable for defects

Limitation:

  • Our liability limited to product value

  • No liability for indirect or consequential damages

  • No guarantee of uninterrupted website service

Consumer Rights:

  • Your statutory rights remain protected

  • EU and Italian laws apply where relevant

10. Intellectual Property

  • All content is copyright protected

  • Logos, trademarks, and images are owned or licensed

  • You must not use or copy content without permission

User-Generated Content:

  • You retain ownership but grant us a license to use it

  • You’re responsible for legality and accuracy

  • We reserve the right to remove inappropriate content

11. Privacy & Data Protection

  • Data collected and processed under GDPR

  • Essential cookies used for website functionality

12. Dispute Resolution

  • Governed by Italian law

  • Jurisdiction: Courts of Prato, Italy

  • EU Online Dispute Resolution available

Alternative Options:

  • We encourage resolving disputes directly

  • Mediation and arbitration options available

13. Account Termination

  • We may suspend/terminate accounts for violations

  • You may close your account at any time

  • Termination doesn’t affect active orders

14. Force Majeure

We’re not liable for disruptions due to:

  • Natural disasters, pandemics

  • Government action or conflict

  • Internet failures

  • Logistic or supplier delays

15. Severability

If any section is invalid, the rest remains in effect.

16. Modifications

  • Terms may be updated anytime

  • Major changes will be notified via website or email

  • Continued use implies acceptance

17. Contact

📧 Email: [email protected]

18. Special Provisions

For Business Customers:

  • Volume pricing and custom terms available

  • Email us for B2B support

Promotions:

  • Codes subject to terms

  • Cannot combine unless stated

  • We reserve right to cancel/change offers

Customer Support:

  • Email-based support

  • Typical response time: 24–48 hours

  • Please communicate respectfully