📦 Track My Order – Astrodealz

Stay in control of your purchase every step of the way. Track your order status and delivery progress easily with our transparent tracking system.

📧 Order Confirmation

After placing your order, you’ll receive a confirmation email containing:

  • Order number

  • Items purchased

  • Shipping address

  • Estimated processing time

🚚 Shipping Notification

Once your order ships, we’ll send a shipping confirmation email that includes:

  • Tracking number

  • Shipping carrier details

  • Estimated delivery date

  • A direct tracking link for your convenience

📊 Order Status – What It Means

Status Description
Processing We’re preparing your items. Picking, packing, and prepping – usually takes 1–3 business days.
Shipped Your order has left our warehouse. Tracking number is active. Package is in transit.
Out for Delivery Your package is out with the delivery partner. Expected same-day delivery. Be available.
Delivered The package has been dropped off. Can’t find it? Check with neighbors or building staff.

🔍 How to Track Your Package

  1. Open your shipping confirmation email

  2. Copy your tracking number

  3. Visit the carrier’s website (linked in your email)

  4. Paste the number and view real-time updates

📦 Shipping Carriers We Use

We partner with reliable shipping services to ensure safe and timely delivery:

  • National carriers for domestic shipping

  • International couriers for global delivery

  • Express delivery available at checkout (where applicable)

⏱ Delivery Timelines

Order Type Processing Shipping
Standard Orders 1–2 business days 1–2 business days
Custom Orders 3–7 business days Varies
International Orders Extra time may apply 1–3 business days

📬 Delivery Attempts

  • Most carriers make up to 3 attempts

  • You may receive email or SMS notifications

  • If missed, your item might be held at a pickup location

❓ Need Help Tracking?

🕵️‍♂️ Didn’t Receive Tracking Info?

  • Check spam/junk folders

  • Ensure your email is correct

  • Still missing? Email us: [email protected]

⚠️ Tracking Issues?

Contact us if:

  • Your tracking number doesn’t work

  • Your package seems stuck in transit

  • There’s a long delay in delivery

  • You’re worried about a lost shipment

🌍 International Orders

📦 Customs Delays

Your order may be delayed due to:

  • Customs clearance procedures

  • Import duties and taxes

  • Local postal service processing

🔎 Tracking Limitations

Once your package reaches the destination country:

  • Tracking may pause or switch to a local carrier

  • Updates may be limited

  • Contact us if no updates appear after several days

✏️ Order Modifications

Before Shipping

Want to change your order? Contact us immediately at [email protected] with:

  • Your order number

  • Requested changes

Changes may not be possible once processing begins.

After Shipping

  • Orders cannot be changed once shipped

  • Contact us to explore returns or exchanges

  • Refer to our Return Policy for full details

📬 Need Assistance?

For tracking support or questions:

📧 Email: [email protected]

🙋‍♂️ FAQs – Tracking & Delivery

Q: I haven’t received my tracking number. What should I do?
A: First, check your spam/junk folder. If not there, contact us with your order number.

Q: My tracking hasn’t updated in days. Is this normal?
A: Some delays are common, especially for international orders. If it’s been over 5 days, email us.

Q: Can I change the delivery address after shipping?
A: Unfortunately, no. You may try contacting the shipping carrier directly for changes.

Q: It says “delivered” but I didn’t get my package. What now?
A: Check with neighbors, building security, or your post office. If still missing, contact us within 48 hours.